Shipping Policy

We do our best to process and ship your order as quickly and carefully as possible.

Processing Time

Due to high demand during our current promotion, order processing may temporarily take longer than usual.

Once your order has been processed and shipped, you will receive a shipping confirmation email.

Shipping Methods

We work with reliable shipping partners to ensure that your order is delivered safely and securely.

Delivery Time

Delivery times depend on the selected shipping method and destination.

Please note that delivery times are estimates and may vary due to external circumstances, such as delays with shipping carriers, customs processing, or high shipping volumes.

Shipping Costs

Shipping costs will be clearly displayed during checkout before you complete your order.

Track & Trace

If available, you will receive a track & trace code that allows you to monitor the status of your order.

Incorrect Address Provided

It is the customer's responsibility to provide a correct delivery address.

We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete address information provided by the customer.

Package Not Received

If you have not received your order within the expected delivery timeframe, please contact us at infonovea.shop@gmail.com

We will be happy to investigate the issue and assist you.